Article 1 – Parties

This Distance Sales Agreement (“Agreement”) is signed between the following parties under the terms and conditions specified below.

Seller:

Institution: Emaar Libadiye Gayrimenkul Geliştirme A.Ş.

Facility: Emaar Aquarium & Underwater Zoo / Emaar Sky View

Address: Ünalan Mahalle, Ayazma Cadde No:78, 34700 Üsküdar/Istanbul

Phone: +90 (216) 547 18 88

E-mail: [email protected]

Buyer:

Name / Surname / Title: _____

Address: _____

Phone: _____

T.R. Identity No: _____

E-mail: _____

Article 2 – Subject

The subject of this Agreement (“Agreement”) is the determination of the rights and obligations of the parties in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation No. 29188 on Distance Contracts, the Regulation Amending the Regulation on Distance Contracts published in the Official Gazette dated 23.08.2022 and numbered 31932, and the Regulation Amending the Regulation on Distance Contracts published in the Official Gazette dated 24.05.2025 and numbered 32909, regarding the sale and delivery of the product whose qualities and sales price are specified below, ordered by the BUYER electronically (e-commerce) from the website https://bilet.emaareglence.com/ of the SELLER.

The BUYER accepts and declares that they have been informed clearly, understandably, and appropriately for the internet environment (on the e-commerce site) by the SELLER regarding the SELLER’s name, title, full address, phone and other contact information, the basic qualities of the goods subject to sale, the sales price including taxes, the payment method, delivery conditions and costs, all preliminary information about the goods subject to sale and the official authorities where they can submit complaints and objections, that they have confirmed this preliminary information electronically, and that they subsequently placed an order for the goods under this agreement.

The preliminary information on the https://bilet.emaareglence.com/ website and the invoice issued upon the order placed by the buyer are integral parts of this agreement. If the SELLER is an e-invoice taxpayer, the invoice may be sent as an e-archive invoice to the electronic mail address provided by the BUYER; otherwise, if requested by the BUYER, the invoice may be delivered to the BUYER on the delivery date of the purchased product.

Article 3 – Product / Payment / Delivery Information

The type and kind, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice information of the product and services purchased electronically are as stated below. However, the SELLER reserves the right to add additional products at any time and to make product changes at any time. The person to be invoiced and the person who enters into the contract must be the same. The information below must be correct and complete. The buyer declares and accepts that they will fully cover any damages arising from incorrect or incomplete information and accepts all responsibility for this situation.

The maximum number of products that can be purchased within one day with the same credit card from https://bilet.emaareglence.com/ is 10 (ten). The SELLER reserves the right to change the ticket quantity limitation. The SELLER reserves the right to unilaterally cancel tickets purchased above the specified quantity limit without prior notice.

The SELLER reserves the right to stop the order if the information provided by the BUYER does not match reality when necessary. In cases where the SELLER detects a problem in the order and cannot reach the BUYER via the phone, e-mail, or postal addresses provided by the BUYER, the order is suspended for 15 (fifteen) days. It is expected that the BUYER will contact the SELLER regarding the issue during this period. If no response is received from the BUYER during this period, the SELLER cancels the order to prevent both parties from suffering any harm.

PRODUCT NAME	PRODUCT PRICE (INCLUDING VAT)	QUANTITY	SUBTOTAL
________	0.00 TL	__	0.00 TL
________	0.00 TL	__	0.00 TL
			TOTAL: 00.00 TL

Payment Method:

Invoice Address:

Recipient:

Article 4 – Agreement Date and Force Majeure

The agreement date is the date when the order is placed by the buyer: _______. Situations that did not exist at the time of signing the agreement or could not have been foreseen, that arise beyond the control of the parties, and that make it impossible for one or both of the parties to partially or completely fulfill their obligations and responsibilities under this agreement or to fulfill them on time, will be considered as force majeure (natural disaster, war, terrorism, uprising, changes in legislation provisions, seizure or strike, lockout, significant malfunction in business and communication facilities, etc.). The party experiencing force majeure shall immediately notify the other party in writing. During the continuation of the force majeure, the parties will not be liable for their failure to fulfill their obligations. If the force majeure continues for 30 (thirty) days, each party shall have the right to unilaterally terminate the agreement.

Article 5 – Seller’s Rights and Obligations

Under the provisions of the regulation, the SELLER accepts and undertakes to fully perform the acts imposed on them by the agreement except in cases of force majeure.

Persons under the age of 18 cannot shop from https://bilet.emaareglence.com/ except through their guardian. The SELLER will base its actions on the age stated by the buyer in the contract. However, no responsibility can be assigned to the SELLER due to the buyer entering the wrong age.

https://bilet.emaareglence.com/ is not responsible for price errors caused by system errors. Accordingly, the seller is not responsible for promotion or price errors that may arise due to system, design, or illegal interventions to the website. The buyer cannot claim any rights from the SELLER based on system errors. If there is an error in price or product information, the SELLER may refrain from delivering the product to correct the error. In this case, the SELLER may cancel the order and refund the order amount to the BUYER’s account.

Purchases can be made via credit card (Visa, MasterCard, etc.) at https://bilet.emaareglence.com/. The time at which the order is processed is not the time the order is placed but the time it is determined that the necessary collection has been made from the credit card account. Payment on delivery, wire transfer, or postal order methods are not accepted. Delivery of the products is conditional on the Preliminary Information Form and this Agreement being confirmed electronically, having been delivered to the SELLER, and the price being transferred to the SELLER’s account by the BUYER’s chosen payment method. If the product price is not transferred to the SELLER’s account or is canceled in the bank records, the SELLER is deemed to have been relieved of their delivery obligation.

If the product(s) subject to the agreement are not in stock, the SELLER has the right not to deliver the product(s) subject to the agreement, provided that the BUYER is informed and the total amount paid by the BUYER and all documents putting them in debt are returned to the BUYER within 14 (Fourteen) days at the latest.

Article 6 – Buyer’s Rights and Obligations

The BUYER accepts and undertakes to fully perform the acts imposed on them by the agreement except in cases of force majeure.

The BUYER accepts and undertakes that by placing the order, they are deemed to have accepted the provisions of this agreement and will make the payment in accordance with the payment method specified in the agreement.

The BUYER declares that they have been informed clearly, understandably, and appropriately for the internet environment by the SELLER regarding the SELLER’s name, title, full address, phone and other contact information, the basic qualities of the goods subject to sale, the sales price including taxes, the payment method, delivery conditions and costs, all preliminary information about the goods subject to sale, and the official authorities where they can submit complaints and objections, and that they have confirmed this preliminary information electronically.

The BUYER declares that they have read the order/payment/use procedure information at https://bilet.emaareglence.com/ and have confirmed it electronically.

The BUYER is obliged to comply with any rules set by the SELLER and/or Emaar Aquarium management during the visit. If the visit cannot be realized or completed due to non-compliance with these rules, the SELLER will not have any responsibility.

Article 7 – Order / Payment Procedure

Thank you for your confirmation. Here is the faithful English translation of Articles 7 through 11, exactly preserving the original structure and wording without additions or omissions:

Article 7 – Order / Payment Procedure

Order:

The total amount in TL including VAT (in installment transactions, the total of the installment amounts) of the products added to the shopping cart is processed via the POS of the bank card contracted with the SELLER after the BUYER’s approval. Therefore, a confirmation email is sent to the customer before delivery. Delivery is not made without the Order Confirmation email.

Any disruption in the process or problems that may arise with the credit card are reported to the BUYER using one or more of the contact methods specified in the contract (telephone/fax/e-mail). If necessary, the BUYER may be asked to contact their bank. The order processing time is not the moment the order is placed but the moment when it is determined that the necessary collection has been made from the credit card account.

Payment:

It will be made on https://bilet.emaareglence.com/ using credit card information on the internet. The date of payment shall be considered as the date the payment is credited to the account.

The BUYER accepts, declares, and undertakes that they will separately confirm from their bank the relevant interest rates and information on default interest regarding the payment to be made by credit card, and that the provisions on interest and default interest will apply within the scope of the “Credit Card Agreement” between the Bank and the BUYER pursuant to the provisions of the applicable legislation.

Article 8 – Delivery

Upon sending the order confirmation email, the products will be sent by the SELLER to the electronic mail address and mobile phone reported by the BUYER in the form of a QR code or as a link via e-mail / SMS etc. The BUYER can scan this link on devices at the entrances of Emaar Aquarium and Underwater Zoo, Emaar SkyView and make their entry. The products can also be obtained from the box office of Emaar Aquarium and Underwater Zoo, Emaar SkyView by showing the credit card used for the payment and the BUYER’s ID card. The validity period of the ticket purchased is limited to 30 (thirty) days from the payment date. Tickets not used by the end date of this period will be considered invalid.

Article 9 – Return Procedure

Due to the product being a ticket purchased over the internet, it is not possible for the BUYER to return or cancel the tickets they purchased pursuant to Article 15(g) of the Regulation on Distance Contracts. Only in the event of mutual agreement of the parties and at the discretion of the SELLER, a date change can be made. The SELLER always reserves the right to make any changes. Before confirming your orders and purchasing the ticket, we emphasize that you have been informed under the obligation of preliminary information within the scope of the legislation, that your written preliminary information approval has been received within the scope of your approval, and that the preliminary information approval is also an integral part of this Agreement.

In case of loss, theft, damage, or destruction of the sold tickets in any way, no ticket replacement / reprinting or refund is made. Except for cases where the purchased tickets cannot be used due to reasons originating from the SELLER within their validity period, the sold tickets are not canceled, changed, or refunded in any way after the sales transaction. However, in cases where it is not possible for the ticket holder to attend the rescheduled event, refunds can be made to ticket holders. Refund amounts are limited to the price written on the purchased ticket and the applicable service fee per ticket; it is not possible to demand the transaction fee or any other additional fee. In order for the ticket amount to be refunded, the BUYER must physically deliver their tickets to the Emaar Aquarium Box Office. No refund will be made for tickets that are not physically delivered, and the SELLER is not responsible in any way in this context.

Article 10 – Confidentiality

The information specified in this Agreement provided by the BUYER and the information provided for payment purposes will not be shared by the SELLER with third parties.

The SELLER will only disclose this information within the framework of administrative/legal obligation. In any judicial investigation where the research authorization has been documented, if the SELLER has the requested information, they may provide it to the relevant authority.

Credit card information is never stored; credit card information is only used securely during the transmission to the relevant banks for the collection process and is deleted from the system after the provision is received.

The BUYER’s e-mail address, postal address, and phone information are used only by the SELLER for standard product delivery and information procedures. Occasionally, campaign information, information about new products, and promotional information may be sent to the BUYER after their approval.

Article 11 – Authorized Court and Law

This agreement is subject to Turkish Law. In the event of a dispute arising from the implementation of the agreement, the Consumer Arbitration Committees up to the value announced each year in December by the Ministry of Industry and Commerce and the Consumer Courts at the residence of the BUYER or the SELLER are authorized. In addition, Istanbul (Anatolian) Courts and Enforcement Offices are authorized for all disputes arising from the agreement. This provision is in the nature of a “jurisdiction agreement.”

The SELLER has previously informed all consumers about the provisions and content of the agreement before purchasing the ticket, and by purchasing the ticket and confirming the order, it is also accepted that you have been informed about the provisions of this agreement, and this article constitutes written evidence.

In the event of the order being realized, the BUYER is deemed to have accepted all the terms of this agreement.

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